Ordering information

On this page you find all information about ordering from mystically

Webpage description

Main page
On the main page you see the most recent items added to this webstore. You can sort items or define the amount of items shown


Menues top right 
Order info : details about ordering from mystically
Item info : information on items I offer
About mystically : info about mystically
Contact : contact functionality where you can ask questions
Search: a useful search functionality where you can search for key words like agate, ancient ..
Language: select between german and english 

Product page and details 
left : product pictures from different angles
right : product detail description and information like measurements, weight ..

 Purchase as a guest, registering & account information

Currency
Prices are shown in CHF / Swiss Franc which is currently somewhere around 1:1 to Euro and US Dollar. Please use an online currency converter to get an estimate of the price in your own currency (https://www.xe.com/de/currencyconverter/)

A currency converter only gives you rough estimate. The final price you will have to pay will be shown to you in your own currency during checkout on paypal side

Buying as a guest
Your customer data will not be saved and you will have no account with purchase history

Registering 
With the registration you get an account that has some functionality like a wishlist, purchase list, newsletter and so on. Your registered account can be deleted by yourself. To register only email plus first- & lastname is required. For orders I additionally need your address for shipping and a phone number in case the delivery service has problems finding you. I will not contact you in any way by email or phone except its required to complete and order you made.

Account functionalities
Account dashboard : overview on your account
Account details : your name, email and address you entered yourself
Order List : list of your orders that you have made in the past
Wish List : you have the ability to marked items which are then listed here
Newsletter : Its activated by default but Im not sending out any newsletter. Your privacy is most important to me
 Account delete : Delete your account here

Payment Information

Payment is possible with all types of credit cards via paypal. With paypal your credit card information is not known to me. This gives high security for you and me. On top paypal offers buyer and seller protection. If you have issues using paypal than I can offer you als an alternative my Etsy Shop - please contact me and let me know the address of the item you are interested. I will then list this item on Etsy and you are then able to complete the order there with all offered types of payment.

For swiss customers or returning wholesale customers I also offer pre-payment to my bank account. Please contact me via contact functionality and send me the web address of the items you are interested. I will send you and invoice with payment information and my banking data. The sending of the items will only be done after receiving of the money to my account. 

Shipping Information

All items are sent by Swiss Post (worldwide) on either Wednesday or Saturday. All packets are tracked, insured and require signature from your side upon receiving it. Shipping costs are automatically calculated by weight & destination and include packing material. In case shipping charges were calculated too high, I will refund excess of shipping after shipping is completed. In case shipping is too low, I will either cover for it myself - or in case the difference is large I will contact you and ask for additional shipping charges. You can either accept the additional charges or request a full refund of the payment. 

Product Information

On the top right of this webpage you a menu called "item information". This page gives you an overview about all product-groups offered by mystically. All items listed here were purchased legally and Im able to proof this if required.

Guarantee & returning items 
All sales are final! There is no guarantee as most items are antique or at least contain antique parts. They mostly show signs of use and many have small damages like cracks or scratches. Please look carefully on what you want and ask before you buy! I always do pictures that show the item from different angles so you can see clearly what you get. If an item you have purchased is not as described then of course you can return and I will make a full refund to you - but Im not able to take items back just only because you changed your mind or you don't like it anymore

Any other question?

Use the contact functionality and ask